Services

Network Support

We Support IT Consultants (WSIC), might not be one of the largest IT firms in the area, but We helped pioneer the adoption of managed service provider (MSP) solutions in Cambridgeshire. At WSIC, we provide more than just system monitoring. By providing proactively managed solutions WSIC is able to deliver an all-encompassing network solution and support clients from the ground up. As your business technology needs evolve, we adapt solutions that work for you. That’s the definition of a true managed service provider. Stop paying to deal with your computer problems and start paying to prevent them.

WSIC prides itself on the level of technical support we offer. If you have a computer repair, network problem, or server related issue, our technicians will be prompt and professional in handling any service call. We offer rapid response times and unparalleled levels of customer service to resolve any issue the first time. Whether you need onsite or remote support, WSIC has you covered with affordable hourly rates or monthly service level agreements.

OUR SERVICE LEVEL AGREEMENTS

WSIC offers cost saving service level agreements which enable our customers to stop paying to resolve issues and instead avoid them. Contact us and see what a managed service provider can do for you.

24/7 support

  • WSIC offers lightning fast response times to service level agreement clients on a 24/7/365 basis

Rapid Response

  • WSIC will proactively monitor your network and remotely address potential points of failure before they become critical.
  • When a site visit is required, automatic alerts guarantee a rapid response time to problems with your network.

Audit

  • Up-to-date hardware, software and patch information.
  • Can be used for insurance claims in case of flood, fire, or thef

Patch Management

  • We use advanced software to not only ensure operating systems are up to date with patches, we also handle 3rd party patching from vendors like Adobe, Sage and more!

Security Monitoring

  • Extensive reporting gives you a bird’s-eye view of your entire network security alerts on attempted network access by unauthorized users.
  • Ban high-bandwidth interactive games or illegal peer-to-peer file sharing that monopolizes business resources and promotes viruses and spyware.
    Antivirus monitoring and management.
  • Firewall & Switch monitoring with proactive security defence.
  • Scheduled vulnerability scanning.

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