Every managed client gets defined response times. Critical issues get me on it within the hour — not a ticket number and a promise to call back.
These SLAs apply to all managed support clients. Ad hoc and project work is handled on a best-efforts basis.
| Priority | Response | Resolution target |
|---|---|---|
| Critical | 1 hour | 4 hours |
| Urgent | 2 hours | 8 hours |
| High | 4 hours | 24 hours |
| Normal | 8 hours | 48 hours |
If I've asked you to download the remote support tool, click the button below. This lets me connect to your machine securely to diagnose and fix issues.
Launch Remote Support →
Existing clients: call 01480 XXX XXX or email support@wsic.co.uk.
New enquiries: get in touch here.